Bercy measure the quality of public services
Posted by admin | Under economics, international, life, people, world Monday Jul 5, 2010Being supported to emergencies at the hospital, attend university, to renew his passport, family allowance … so many steps synonymous obstacle course, that the Government wants to simplify and facilitate.
While the government has launched a hundred administrative simplification over three years (on average, one per department per semester) Baroin, Budget Minister, this Monday morning the first survey on the quality of public services.Focused on the quality of reception, processing applications and claims, the barometer will be published regularly to report progress.
It reveals that only 52% of e users receive a response within fifteen working days, only 69% of them are facing the good service and supported, or that 78% of users benefit from a courteous welcome from the staff.
Even efforts to
The barometer, which is very concrete, also focuses on ten main concerns of the French. It appears that on the 13.4 million patients who visit emergency rooms each year, less than half (45%) are supported in less than two hours. Monitoring this indicator will be generalized to all emergency services by 2011.
During an attack, the average response time of police is thirteen minutes.The average period of repayment of a sheet of electronic care is 3.3 days. Taxes, 9 out of 10 requests for corrections are processed in less than a month. At the employment center, 9 out of 10 entries made within five days after the first contact. And for identity papers, 82.5% of applicants had their passports within two weeks. The goal is to reach 90% in 2011.
Side claims, the administration still has work to do. Only three service offers dedicated support and explicit claims, and when this device exists, it remains difficult to access once two.
With this in mind, the government will open an online e-claims accessible via mon.service-public.fr.This fall, the customs administration will be the first to open the service.
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